The right choice for your voice
We offer Conversational and Generative AI speech and Voice Biometric technology including core on premises-based ASR and TTS technology from industry leading companies combined with our professional services for development and support of a wide range of omni-channel applications that can fit within your specific needs.
Our Products
Are helping organizations transform the way they connect and interact with customers, employees and suppliers, through their technology of choice whether its tapping into the latest Generative AI capabilities offered in the cloud or through our strategic partners or needing local ASR and TTS resources on Prem, to taking advantage of one of our Package Applications, we offer wide range of choices for all size organizations.
Automatic Speech Recognition (ASR) and Text to Speech (TTS)
We offer foundational ASR and TTS technology components for those organizations who are looking to stay on premises and continue to broaden their investment in VoiceXML based IVR Applications running on Cisco, Avaya, Genesys and other UC platforms.
Connectivity
We are committed to supporting those companies who are still in need of an on-premises based IVR platform. We are also continuously building communication
connection into marketing leading products that make it easier for you to take advantage of advanced technologies.
Conversational & Generative AI Platforms
Accelerate your omnichannel Conversational and Generative AI application development and deployment with the latest technology advancements in Generative AI, LLM’s, Speech-to-Text and Text-to-Speech technology.
Solutions
Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.
Packaged Applications
Our pre-built, feature-rich, lightweight packaged applications offer advanced capabilities without the hassle of custom engineering and can be deployed in the cloud or on-premises in just days.
Our Services
Consulting
Rethink your strategy, optimize your process, and freshen your perspective across your customer service channels with the help of our team of experts.
Application & Development
Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.
Optimization & Analytics
Analysis, Tuning, and Optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.
Installation & Integration
Our installation and integration services ensure solutions thrive within your environment and are connected to your back-end systems for optimal performance.
Software Engineering
Armed with decades of experience, our team develops enterprise-grade custom components and user-centric software solutions to meet your specific requirements.
Maintenance & Support
All bases stay covered with premium support during business hours to 24/7 with our experienced technical support team.
Tooling
Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.
Conversational and Generative AI:
Elevate your customer interactions with an innovative self-service omni-channel platform, designed to offer conversational and generative AI experiences for your contact center. By partnering with industry leaders like Kore.ai, Google, Microsoft, Twilio and Amazon, we work with a diverse, vender-neutral suite of solutions to build your application. Whether your eager to leverage cutting-edge technologies like Natural Language Understanding, ChatGPT, Neural Text-to-Speech, or transform your customer service journey, making it more personalized and engaging than ever.Strategic Partners & Resellers
Our Partners
At Diagenix, we are committed to providing only the highest level of products and services to our customers through our long-standing strategic partnerships and alliances. Our domain expertise and unwavering commitment to a collaborative engagement approach yields the best solution offering in the market today. Be unstoppable and unapologetically efficient with the help of Diagenix.
Make the Right Choice
Are you ready to revolutionize your customer interactions and streamline your business processes?Transform the way you communicate with your customers by partnering with Diagenix.