Diagenix SimpleSpeak v2.0 is now available; Making it even easier to create and manage audio files.

        • Voice, Digital, & Security

          Make effortless communication a reality with advanced speech recognition, virtual assistant, and biometric verification, and AI fraud prevention technologies from market leading companies.

        • Packaged Applications

          Our pre-built, feature-rich, lightweight packaged applications offer advanced capabilities without the hassle of a custom engineering that can be deployed in the cloud or on premises in days not weeks.

        • Connectivity

          We are continuously building communication connections into marketing leading products that make it easier for you to take advantage of advanced technologies.

        • Solutions

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Platforms

          Accelerate your omnichannel speech and digital application development and deployment with the latest advancements offered by Nuance MIX, Kore.ai Dialogic and others.

        • Consulting

          Rethink your strategy, optimize your process, and freshen your perspective across your customer service channels with the help of our team of experts.

        • Custom Application Development

          Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.

        • Tuning, Optimization, & Analytics

          Analysis, Tuning, and Optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.

        • Tooling

          Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.

        • Installation & Integration

          Our installation and integration services ensure solutions thrive within your environment and are connected to your back-end systems for optimal performance.

        • Software Engineering

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Maintenance & Support

          All bases stay covered with standard business hours coverage to 24/7 premium support from our experienced team of full stack engineers and technicians.

  • Cloud
  • Partners
  • Resources
  • Support

Consulting

Our team of experts can help you navigate the complex and evolving contact center technology landscape. We offer a full range of services from IVR assessments to back-end integrations and everything in between.

Working Together

Discovery, collaboration, design, and execution are just some of the key elements we focus on to deliver quality results. We are committed to understanding your business needs and applying the right mix of technology, applications, and services to create a well-designed and cost-effective overall solution. Whether you need assistance in building a business case, developing one or more voice applications, integrating an existing solution, adding NLU capabilities, or finding the right platform, that’s where our team of experts come in.

We guide and assist our customers on how to incorporate voice, digital, and security as part of an overall digital transformation strategy.

IVR Assessments

If you’re asking questions such as “how can we improve our customer experience while managing costs” or “which functions should my IVR automate” or “when should customers go directly to an agent,” an IVR assessment engagement will give you a plan to successfully affect change in your organization.

Vendor Comparisons

If you’re asking questions such as “How do I compare automatic speech recognition (ASR), natural language understanding (NLU), and text-to-speech (TTS) engines” or “what vendor platforms should I select” or “how hard or easy is it to build and maintain applications on each platform,” a vendor comparison engagement will give you better understanding of what’s in the market today.

User Interface Design

If you’re asking questions such as “how do I design a conversation experience” or “how do we make our self-service easier for our customer” or “how do we provide the most natural-sounding system possible,” a user interface design engagement will provide you with the innovative VUI and UX design possible.

We also Offer:

UI Best Practices

ROI Modeling

Intent Mapping

Proof-of-concepts (POC’s)

Back-end Integration

Component Unit Testing (CUT)

Strategic Partners & Resellers

At Diagenix, we are committed to providing only the highest level of products and services to our customers through our long-standing strategic partnerships and alliances. Our domain expertise and unwavering commitment to a collaborative engagement approach yields the best solution offering in the market today. Be unstoppable and unapologetically efficient with the help of Diagenix.

Related Resources

Kore.ai Conversational AI 101

Trends that are shaping the modern AI

Nuance MIX Dialog

Design omnichannel, multilanguage conversational interactions

Voice Reimagined

Learn how Nuance outcomes-focused AI can elevate your voice

Kore.ai Improve Self-Service CX

Add Conversational AI + Automation + Personalization

Related Services

Application & Development

Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.

Optimization & Analytics

Analysis, tuning, and optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.

Installation & Integration

Our installation and integration services ensure solutions thrive within your environment and are connected to your back-end systems for optimal performance.

Tooling

Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.

Make the Right Choice

Transform the way you communicate with your customers by partnering with Diagenix.

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