Diagenix SimpleSpeak v2.0 is now available; Making it even easier to create and manage audio files.

        • Voice, Digital, & Security

          Make effortless communication a reality with advanced speech recognition, virtual assistant, and biometric verification, and AI fraud prevention technologies from market leading companies.

        • Packaged Applications

          Our pre-built, feature-rich, lightweight packaged applications offer advanced capabilities without the hassle of a custom engineering that can be deployed in the cloud or on premises in days not weeks.

        • Connectivity

          We are continuously building communication connections into marketing leading products that make it easier for you to take advantage of advanced technologies.

        • Solutions

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Platforms

          Accelerate your omnichannel speech and digital application development and deployment with the latest advancements offered by Nuance MIX, Kore.ai Dialogic and others.

        • Consulting

          Rethink your strategy, optimize your process, and freshen your perspective across your customer service channels with the help of our team of experts.

        • Custom Application Development

          Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.

        • Tuning, Optimization, & Analytics

          Analysis, Tuning, and Optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.

        • Tooling

          Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.

        • Installation & Integration

          Our installation and integration services ensure solutions thrive within your environment and are connected to your back-end systems for optimal performance.

        • Software Engineering

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Maintenance & Support

          All bases stay covered with standard business hours coverage to 24/7 premium support from our experienced team of full stack engineers and technicians.

  • Cloud
  • Partners
  • Resources
  • Support

Installation & Integration 

The foundation of your customer service solution is built on many platforms. Connecting them while adapting to new and changing technology is where we can help.

Streamlining the Installation Process

Getting your foundational components and platforms installed, configured, and tested properly can be a very time consuming and frustrating endeavor.  Diagenix has over 20 years of experience in providing remote installation services for all the technology and solutions we sell and support.

Here’s a Snapshot of some of the Technology We Install and Test Every Day

Nuance SpeechSuite

Nuance Vocalizer

Nuance Recognizer

Nuance Conversational AI

Nuance VXML Connector

Nuance Transcription Engine

Nuance Dialog Engine

Dialogic XMS

Nuance License Manager

Nuance Management Station

Making It All Work Together

At Diagenix, we understand that your enterprise is supported by a wide range of systems and technology. The key to success is knowing how to leverage your existing systems, infrastructure, and applications by effectively integrating them with the right technology. We have decades of integration experience with multi-vendor platforms and have built integration components to simplify the complexities.

Strategic Partners & Resellers

At Diagenix, we are committed to providing only the highest level of products and services to our customers through our long-standing strategic partnerships and alliances. Our domain expertise and unwavering commitment to a collaborative engagement approach yields the best solution offering in the market today. Be unstoppable and unapologetically efficient with the help of Diagenix.

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Related Services

Maintenance & Support

All bases stay covered with standard business hours coverage to 24/7 premium support from our experienced team of full stack engineers and technicians.

Optimization & Analytics

Analysis, tuning, and optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.

Software Engineering

Armed with decades of experience, our team develops enterprise-grade custom components and user-centric software solutions to meet your specific requirements.

Tooling

Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.

Make the Right Choice

Transform the way you communicate with your customers by partnering with Diagenix.

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