Diagenix SimpleSpeak v2.0 is now available; Making it even easier to create and manage audio files.

        • Voice, Digital, & Security

          Make effortless communication a reality with advanced speech recognition, virtual assistant, and biometric verification, and AI fraud prevention technologies from market leading companies.

        • Packaged Applications

          Our pre-built, feature-rich, lightweight packaged applications offer advanced capabilities without the hassle of a custom engineering that can be deployed in the cloud or on premises in days not weeks.

        • Connectivity

          We are continuously building communication connections into marketing leading products that make it easier for you to take advantage of advanced technologies.

        • Solutions

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Platforms

          Accelerate your omnichannel speech and digital application development and deployment with the latest advancements offered by Nuance MIX, Kore.ai Dialogic and others.

        • Consulting

          Rethink your strategy, optimize your process, and freshen your perspective across your customer service channels with the help of our team of experts.

        • Custom Application Development

          Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.

        • Tuning, Optimization, & Analytics

          Analysis, Tuning, and Optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.

        • Tooling

          Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.

        • Installation & Integration

          Our installation and integration services ensure solutions thrive within your environment and are connected to your back-end systems for optimal performance.

        • Software Engineering

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Maintenance & Support

          All bases stay covered with standard business hours coverage to 24/7 premium support from our experienced team of full stack engineers and technicians.

  • Cloud
  • Partners
  • Resources
  • Support

Platforms

Today’s AI tooling platforms empower organizations to quickly and easily create and maintain their own enterprise‑grade, omnichannel customer service experiences for IVR, chatbots, and more.

Doing More with Voice, Digital and Chat

Accelerate your omnichannel conversational AI speech and digital application development and deployment with the latest advancements offered from Nuance’s MIX or Kore XO platforms, including harnessing the use of generative AI. For those deployments who need a more traditional VoiceXML software-only media server that can be installed on premise or in your cloud, the Dialogic PowerMedia XMS is a proven choice for supporting VoIP, VoiceXML, and WebRTC applications.

Meet Nuance MIX

Nuance MIX empowers organizations to create advanced conversational experiences for IVR and chatbots using the same market‑leading tools that Nuance uses for design, speech, natural language, dialog, and test combined with Microsoft extensive investment in Co-pilot to kickstart your projects with generative AI. With one tooling platform across the full software development lifecycle, enterprises gain greater control, accelerated development time, and increased business agility. The result is conversational AI that drives business outcomes.

Related Resources about Nuance MIX

Nuance MIX Dialog

Design omnichannel, multilanguage conversational interactions effortlessly within a single project.

Nuance MIX NLU

Understand what your customer means, not just what they say, with the power of machine learning.

Nuance MIX Dashboard

Access the full capabilities of Nuance MIX—from design to build to deploy—in a single  dashboard.

Power of Mix for Developers

Hear from Nuance expert Nirvana Tikku on why Nuance MIX has the powerful DIY features to help developers create omnichannel applications.

Kore.ai XO

Kore.ai Experience Optimization (XO) Platform is a cloud based conversational AI platform. It offers a unique blend of conversational AI and digital user experience. The low-code platform provides a secure, scalable, and superior end-to-end solution to design, build, train, test, deploy, and manage AI-powered virtual assistants.

Related Resources about Kore.ai XO

Kore.ai Smart Co-pilot for IVA Development

Smart suggestions and recommendations to quickly build, train and test IVAs.

Kore.ai Dynamic Conversations Based Language Models

Facilitating natural, human-like conversations by dynamically handling user requests.

Kore.ai Advanced Analytics

Intelligent metrics and insights for evaluating the performance of NLU and flows.

Google Contact Center AI

Delight your customers with human-like generative AI powered contact center experiences, lower costs, and free up your human agents’ time. Google Contact Center AI offers natural interactions that redefine the possibilities of AI-powered conversation.

Dialogic

Dialogic’s PowerMedia XMS is a highly scalable, software-only media server that enables standards-based, real-time multimedia communications solutions for IP Multimedia Subsystem (IMS), service provider, enterprise, VoIP, and WebRTC applications on premises or in the cloud. Built on 20+ years of software media processing experience, PowerMedia XMS is trusted by world-class service providers and large enterprises to power millions of rich media sessions.

Strategic Partners & Resellers

At Diagenix, we are committed to providing only the highest level of products and services to our customers through our long-standing strategic partnerships and alliances. Our domain expertise and unwavering commitment to a collaborative engagement approach yields the best solution offering in the market today. Be unstoppable and unapologetically efficient with the help of Diagenix.

Related Resources

Nuance MIX

The CTO’s guide to DIY customer experiences

Kore.ai VA Platform Architecture Guide

Own the conversation

Top 10 reasons to use Nuance MIX for Conversational AI applications.

Kore.ai Voice Capabilities

Making it Easier to Connect Enterprise Systems, IVAs, and..

Related Products

Voice, Digital, & Security Technologies

Make effortless communication a reality with advanced speech recognition, virtual assistant, and biometric verification, and AI fraud prevention technologies from market leading companies.

Solutions

Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

Packaged Applications

Our pre-built, feature-rich, lightweight packaged applications offer advanced capabilities without the hassle of custom engineering and can be deployed in the cloud or on-premises in just days.

Make the Right Choice

Transform the way you communicate with your customers by partnering with Diagenix.

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