Diagenix SimpleSpeak v2.0 is now available; Making it even easier to create and manage audio files.

        • Voice, Digital, & Security

          Make effortless communication a reality with advanced speech recognition, virtual assistant, and biometric verification, and AI fraud prevention technologies from market leading companies.

        • Packaged Applications

          Our pre-built, feature-rich, lightweight packaged applications offer advanced capabilities without the hassle of a custom engineering that can be deployed in the cloud or on premises in days not weeks.

        • Connectivity

          We are continuously building communication connections into marketing leading products that make it easier for you to take advantage of advanced technologies.

        • Solutions

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Platforms

          Accelerate your omnichannel speech and digital application development and deployment with the latest advancements offered by Nuance MIX, Kore.ai Dialogic and others.

        • Consulting

          Rethink your strategy, optimize your process, and freshen your perspective across your customer service channels with the help of our team of experts.

        • Custom Application Development

          Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.

        • Tuning, Optimization, & Analytics

          Analysis, Tuning, and Optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.

        • Tooling

          Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.

        • Installation & Integration

          Our installation and integration services ensure solutions thrive within your environment and are connected to your back-end systems for optimal performance.

        • Software Engineering

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Maintenance & Support

          All bases stay covered with standard business hours coverage to 24/7 premium support from our experienced team of full stack engineers and technicians.

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Nuance MIX

Technology leaders are challenged by the business to deliver the conversational experiences their customers demand—and do it fast. They can’t be constrained by vendors’ timelines (and they don’t want to have to call a vendor every time they need to make a change). And only a handful of organizations can afford to build the vast machine learning infrastructure required to support conversational AI experiences.

Cloud, APIs, microservices, open source tech, and CI/CD methodologies have all ridden to the rescue to help organizations quickly deliver unique experiences powered by advanced AI tech. But when you’re taking a DIY approach to customer experiences—especially those powered by conversational AI—there a number of other factors to consider, such as skills gaps, omni-channel deployment, and the “black box” nature of many AI tools.

DIY offers a huge opportunity for technology leaders who craft the right strategy and invest in the right tools. To assist, we’ve created this guide to help you consider what’s right for your organization as you explore the DIY opportunity.

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