WHO WE ARE
A Better Voice Application Company
Diagenix has helped companies coast-to-coast reduce costs and improve service by applying superior business practices coupled with proven technologies.
We’ve helped companies continuously optimize and improve their CX and we would be honored to work for you.
Channeling the Power of Speech
At Diagenix, we recognize the power of speech. In fact, we celebrate the influential potential of voice capabilities by removing the stress and complexity involved in designing, building, and maintaining these infrastructures for your business.
We’re more than just a tech company. We’re committed to the environment and guided by integrity, professionalism, and accountability. We take pride in not only being efficient and helpful, but also in being an experienced and valued choice in the customer service operations industry.
Our History
For the past 25 years, Diagenix has helped companies throughout the United States reduce costs and improve service with advanced business strategies and proven technologies. This winning combination has carried us through decades of evolving digital landscapes and emerging technologies. Driven by excellence with a purpose, we only stand by leading-edge solutions that will adapt and grow as your business does.
With headquarters in Marshfield, Massachusetts, our privately held company has been a trusted partner and solutions provider with strong domain expertise that enable companies of all sizes to quickly and efficiently provide information to anyone, from anywhere, at any time. But we are so much more than skills listed on our resumé.
Our Commitment to the Environment
We value the trees outside our windows, appreciate the clarity of our water, and feel the responsibility to preserve the Earth for generations to come. We also recognize that businesses often have a negative impact on the environment—and because of this, we are passionate about finding ways in which we can reduce the impact of our work both in the office and out.
Diagenix conserves natural resources by using recycled materials and supplies, efficiently using energy, and participating in recycling programs for Diagenix products after they have served their useful life. We opt to go beyond our Environmental and Sustainability Policy as we conserve, reuse, and recycle as well as ethically dispose of waste.
Our Values
Help organizations transform the way they connect and interact with their customers, making it easier and more accessible to gain information through an AI-driven experience that expands to the channel of their choice.
Elevated Service
We offer dedicated and professional service by people who understand your business and the exceptional technology available in the industry today.
A Committed Partner
As a small and responsive organization, our highly experienced management team stays ready and willing to go the extra mile.
Industry Expertise
Our proven track record of over 25 years of successful implementations exhibit our extensive knowledge in deploying small- to large-scale projects.
Genuine Partnerships
We find that there is a real strength and longevity in forging connections and building face to face relationships with our partners.
Top Technology, Solutions, and Platforms
We offer consistent support for open standards and technology as well as choice in speech technology and voice platforms.
Our Principles
We believe that life should be lived by a tried and true set of principles that make the world a better place. These principles mirror the morals that all of our employees and shareholders embrace.
Above all, treating others in the manner that we would like to be treated will always be our core guiding principle. Here, the Golden Rule reigns.
Professionalism is much more than how we look or behave—it’s doing things right the first time, paying attention to details, and striving for quality in everything we do.
Diagenix believes in treating everyone fairly, honestly, and justly. To us, the idea of equity takes the cake as we recognize that a one-size approach does not fit all.
True leaders operate for the good of the business and the individuals in it. Leadership is not tied to a position or job description, instead leadership is shown through decisions, actions, and motives that accomplish the business’ objectives.
Diagenix strives for long-term and permanent success and achievement of our goals. Our perspective must be forward looking while balancing short term needs with long term objectives.
Diagenix is committed to eco-friendly business practices and champions policies and practices that are allegiant to the environment.
Make the Right Choice
Are you ready to revolutionize your customer interactions and streamline your business processes?Transform the way you communicate with your customers by partnering with Diagenix.