Do you really understand the needs and drives of your customers? One way to make sure you do is to ask them,
using surveys customized for your specific needs and linked directly to your call center or IVR. Voice Survey captures
feedback from customers about your company products and services. It is simple to design, test and publish surveys,
and just as easy to analyze and measure the results in real-time.
No coding / development required
Surveys can be setup and modified in minutes via our intuitive web based UI
Great for contact center managers and admin personnel
Our Voice Survey
software allows our clients to
easily create surveys that can be deployed over
the phone. Voice Surveyis easy to use
and administer through a Web browser interface. Administrative staff can quickly create surveys, monitor responses in real-time
and build custom summary reports to analyze
results.
Web based, mobile friendly design
With Voice Survey you will:
Gain increased visibility into customer service processes and
performance by quickly capturing and analyzing customer
feedback - and the context in which it was provided.
Improve first-call resolution rates, decrease escalations,
and enhance customer satisfaction and loyalty.
Benefit from a reliable, easy to use system that allows you quickly and easily create custom surveys.
A Powerful, User Friendly Solution for:
Customer satisfaction
and opinion surveys
Customer data collection
Field service data
collection
Contests and promotions
Employee feedback and
Human Resource data
collection
Any issue requiring quick
responses from a field of
questions
We've deployed and are supporting the following configurations:
Cisco - UCCX: Two Server Implementation (Basic Configuration)
Cisco - UCCE: Two Server Implementation (Basic Configuration)
IP BPX: Two Server Implementation (Basic Configuration)
Multiple Question Types Including Yes/No, Multiple Choice & Scale