Diagenix SimpleSpeak v2.0 is now available; Making it even easier to create and manage audio files.

        • Voice, Digital, & Security

          Make effortless communication a reality with advanced speech recognition, virtual assistant, and biometric verification, and AI fraud prevention technologies from market leading companies.

        • Packaged Applications

          Our pre-built, feature-rich, lightweight packaged applications offer advanced capabilities without the hassle of a custom engineering that can be deployed in the cloud or on premises in days not weeks.

        • Connectivity

          We are continuously building communication connections into marketing leading products that make it easier for you to take advantage of advanced technologies.

        • Solutions

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Platforms

          Accelerate your omnichannel speech and digital application development and deployment with the latest advancements offered by Nuance MIX, Kore.ai Dialogic and others.

        • Consulting

          Rethink your strategy, optimize your process, and freshen your perspective across your customer service channels with the help of our team of experts.

        • Custom Application Development

          Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.

        • Tuning, Optimization, & Analytics

          Analysis, Tuning, and Optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.

        • Tooling

          Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.

        • Installation & Integration

          Our installation and integration services ensure solutions thrive within your environment and are connected to your back-end systems for optimal performance.

        • Software Engineering

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Maintenance & Support

          All bases stay covered with standard business hours coverage to 24/7 premium support from our experienced team of full stack engineers and technicians.

  • Cloud
  • Partners
  • Resources
  • Support

Packaged Applications

Diagenix offers a number of packaged applications that can be installed on premise or in the cloud. This low-risk approach enables a rapid deployment in much less time than a custom application and for much less cost than would be possible using other approaches.

About Our Applications

From post call surveys to speech enabled call routing and high quality Text-to-Speech prompt generation, Diagenix general purpose applications were designed for a wide range of contact center use cases that eliminate the need for specialized equipment, software, application development, and trained technical personnel. All of our applications come with an extensive set of features and have been battle tested through years of refinement and user feedback.

DGX Voice Survey

Surveys can be setup and modified in minutes with zero coding.

DGX Call Director

An on-prem press or say call routing solution with discrete word recognition.

DGX Simple Speak

High-Quality voice prompt generating tool including File API access…

DGX DirectSpeech

Cloud native NLU call routing solution for getting calls quickly to a location, department or a person.

In the Cloud with Diagenix

Our hosted cloud offerings utilize best-in-class infrastructure from the big three Microsoft Azure, Amazon AWS, and Google Cloud services to run and manage a mix of applications and components offered by Diagenix and our partners. These offerings are highly scalable and combine with a dedicated staff and years of experience to ensure that your applications get up and running quickly while reducing your technology footprint cost.

Strategic Partners & Resellers

At Diagenix, we are committed to providing only the highest level of products and services to our customers through our long-standing strategic partnerships and alliances. Our domain expertise and unwavering commitment to a collaborative engagement approach yields the best solution offering in the market today. Be unstoppable and unapologetically efficient with the help of Diagenix.

Related Resources

Exceptional Fraud Prevention, Exceptional Outcomes

See how Nuance Gatekeeper’s outshines competitors.

Make the First Move

Discover How Nuance Proactive Engagement drives higher CSAT, fewer calls, lower costs and more revenue.

Kore.ai helps Bank

Transforms IT Support


  

Kore.ai BankAssist

Better CX through LLM’s

 
 

Related Products

Connectivity

It’s never been easier to take advantage of advanced technologies. Utilize marketing leading products such as Twilio Edge and Nuance Gatekeeper with the help of Diagenix.

Platforms

Accelerate your omnichannel speech and digital application development and deployment, with the latest advancements offered by Nuance MIX and Dialogic PowerMedia XMS.

Solutions

Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

Make the Right Choice

Transform the way you communicate with your customers by partnering with Diagenix.

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