Packaged Applications
Diagenix offers a number of packaged applications that can be installed on premise or in the cloud. This low-risk approach enables a rapid deployment in much less time than a custom application and for much less cost than would be possible using other approaches.
About Our Applications
From post call surveys to speech enabled call routing and high quality Text-to-Speech prompt generation, Diagenix general purpose applications were designed for a wide range of contact center use cases that eliminate the need for specialized equipment, software, application development, and trained technical personnel. All of our applications come with an extensive set of features and have been battle tested through years of refinement and user feedback.
DGX Voice Survey
Surveys can be setup and modified in minutes with zero coding.
DGX Call Director
An on-prem press or say call routing solution with discrete word recognition.
DGX Simple Speak
High-Quality voice prompt generating tool including File API access…
DGX DirectSpeech
Cloud native NLU call routing solution for getting calls quickly to a location, department or a person.
In the Cloud with Diagenix
Our hosted cloud offerings utilize best-in-class infrastructure from the big three Microsoft Azure, Amazon AWS, and Google Cloud services to run and manage a mix of applications and components offered by Diagenix and our partners. These offerings are highly scalable and combine with a dedicated staff and years of experience to ensure that your applications get up and running quickly while reducing your technology footprint cost.
Strategic Partners & Resellers
At Diagenix, we are committed to providing only the highest level of products and services to our customers through our long-standing strategic partnerships and alliances. Our domain expertise and unwavering commitment to a collaborative engagement approach yields the best solution offering in the market today. Be unstoppable and unapologetically efficient with the help of Diagenix.
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GenAI and CAI
The Indispensable AI Duo: Transforming Experiences with Generative AI and Conversational AI (CAI)Related Products
Connectivity
Utilize marketing leading products such as Dialogic XMS or Twilio Edge or Diagenix Gatekeeper Assist to jump
start your integrations.
Conversational & Generative AI
Create intelligent and secure conversational experiences that extend your self-service capabilities into a truly unified omnichannel customer experience.
Solutions
Reduce costs, improve operational efficiencies, and increase customer satisfaction while preventing fraud and improving communication awareness by proactively sending customers relevant information and more.
Make the Right Choice
Transform the way you communicate with your customers by partnering with Diagenix.