Solutions
Sometimes the software you need to elevate your business just does not exist. Unlock the power of our cutting-edge software engineering services to meet your unique needs.
Results-Oriented Solutions
We offer a wide range of contact center cloud native solutions from leading manufactures that can significantly improve the customer experience while maximizing the value of your contact center technology and ROI. These highly available and scalable solutions can be seamlessly integrated into your environment and customized to meet your needs and growth of your business.
Kore.ai Assist Apps
Open architecture features over 75 pre-built connectors.
Nuance Proactive Engagement
Pre‑emptively start a conversation with customers across channels.
Microsoft Azure AI
Automate more engagements. Service more customers.
Parlance ICS
Deliver fast, simple, and intuitive caller experiences
Nuance Gatekeeper
Authenticate and prevent fraud with AI and biometrics.
Envision Telephony
Reliably record your calls and agent screens
Nuance Gatekeeper
More than 500 organizations worldwide trust Nuance Gatekeeper every day. This award-winning industry leading cloud-native biometric security solution secures over 8 billion transactions and prevents more than $2 billion in fraud losses. The solution provides frictionless, fast, and accurate authentication for legitimate persons across every channel while detecting and preventing fraudsters wherever—and however—they engage.
Kore.ai Assist Applications
Kore.ai offers pre-built virtual assistant starter applications for banking, healthcare, retail, IT, HR, procurement, and several other verticals. These starter applications can be modified within the XO platform to meet a wide range of requirements.
Parlance ICS
Parlance generative IVR solutions can be installed on-premise or in the cloud along with their proprietary phonetic names database, with AI/NLP/NLU, and integration into a wide range of back-end systems, to deliver exceptional caller experiences while offloading your switchboard agents with routing calls and lowering hold times.
Fast, simple, and intuitive Parlances solutions frees up your agents and reduces costs.
Envision
With Envision, you have the very best call recording and workforce optimization solution available on-premise in your own data center, or in our secure cloud hosted in Microsoft Azure. We also offer the path to start on-premise and migrate to the cloud later, which gives you the flexibility and assurance that your data will follow once ready. Flexibility, security, and best-in-class features is our customer promise.
Microsoft Azure AI
Microsoft Virtual Assistant combines the latest advances in virtual assistant AI, deep neural networks, and machine learning to create personalized, conversational engagements across all digital channels.
With frictionless, effective self-service, you can give customers fast answers to their questions, increasing customer satisfaction while reducing contact center costs. And when customers are transferred to a live agent, you can pass the full context of the conversation to the agent with the right skillset, eliminating customer effort and accelerating time to resolution. And with Microsoft Azure AI out-of-the box integrations and API you can get up and running with a powerful chatbot in days not weeks.
Nuance Proactive Engagement
Nuance Proactive Engagement enables you to send relevant information and reminders to customers in their preferred channel and allow them to respond quickly and easily in the same channel.
With intelligent, proactive notifications, you can create more personalized experiences that motivate customers to complete actions that serve their own needs—while improving your most important business metrics. And you can do it all safe in the knowledge that robust compliance controls and a highly secure cloud infrastructure will keep your customers and your business protected.
Helping You Succeed
From solution design to installation and everything in between, we offer a full range of professional services to help you get the most out of your technology investment.
Strategic Partners & Resellers
At Diagenix, we are committed to providing only the highest level of products and services to our customers through our long-standing strategic partnerships and alliances. Our domain expertise and unwavering commitment to a collaborative engagement approach yields the best solution offering in the market today. Be unstoppable and unapologetically efficient with the help of Diagenix.
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Voice, Digital, & Security Technologies
Create intelligent and secure conversational experiences that extend your self-service capabilities into a truly unified omnichannel customer experience.
Connectivity
It’s never been easier to take advantage of advanced technologies. Utilize marketing leading products such as Twilio Edge and Nuance Gatekeeper with the help of Diagenix.
Platforms
Accelerate your omnichannel speech and digital application development and deployment, with the latest advancements offered by Nuance MIX and Dialogic PowerMedia XMS.Make the Right Choice
Transform the way you communicate with your customers by partnering with Diagenix.