Consulting
Our team of experts can help you navigate the complex and evolving contact center technology landscape. We offer a full range of services from IVR assessments to back-end integrations and everything in between.
Working Together
Discovery, collaboration, design, and execution are just some of the key elements we focus on to deliver quality results. We are committed to understanding your business needs and applying the right mix of technology, applications, and services to create a well-designed and cost-effective overall solution. Whether you need assistance in building a business case, developing one or more voice applications, integrating an existing solution, adding NLU capabilities, or finding the right platform, that’s where our team of experts come in.We guide and assist our customers on how to incorporate voice, digital, and security as part of an overall digital transformation strategy.
IVR Assessments
If you’re asking questions such as “how can we improve our customer experience while managing costs” or “which functions should my IVR automate” or “when should customers go directly to an agent,” an IVR assessment engagement will give you a plan to successfully affect change in your organization.
Vendor Comparisons
If you’re asking questions such as “How do I compare automatic speech recognition (ASR), natural language understanding (NLU), and text-to-speech (TTS) engines” or “what vendor platforms should I select” or “how hard or easy is it to build and maintain applications on each platform,” a vendor comparison engagement will give you better understanding of what’s in the market today.
User Interface Design
If you’re asking questions such as “how do I design a conversation experience” or “how do we make our self-service easier for our customer” or “how do we provide the most natural-sounding system possible,” a user interface design engagement will provide you with the innovative VUI and UX design possible.
We also Offer:
UI Best Practices
ROI Modeling
Intent Mapping
Proof-of-concepts (POC’s)
Back-end Integration
Component Unit Testing (CUT)
Strategic Partners & Resellers
At Diagenix, we are committed to providing only the highest level of products and services to our customers through our long-standing strategic partnerships and alliances. Our domain expertise and unwavering commitment to a collaborative engagement approach yields the best solution offering in the market today. Be unstoppable and unapologetically efficient with the help of Diagenix.
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Related Services
Application & Development
Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.
Optimization & Analytics
Analysis, tuning, and optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.
Installation & Integration
Our installation and integration services ensure solutions thrive within your environment and are connected to your back-end systems for optimal performance.
Tooling
Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.
Make the Right Choice
Transform the way you communicate with your customers by partnering with Diagenix.