Tuning, Optimization, & Analytics
A critical step to ensuring that your application is achieving maximum performance is through continual measurement and customer journey analysis and tuning. Our team of experts have both depth and breadth of industry experience in the life cycle and process of capturing, transcribing, and analyzing live caller utterances, application tuning, and performance optimizations to increase usability and to improve the caller experience.
NLU Optimization
Analysis and optimization of an NLU model is a critical and essential step to ensure your application is performing at the high level of understanding available. Our team of engineers are experts with the tools available for each solution we offer to tune and train models, add intents, entities, and sample sentences. We perform a complete analysis, identify key opportunities for improvement, and implement enhancements. This process improvement cycle is continued and measured over time to ensure optimal results.
Utilizing Well Designed Grammars
The complexity of a grammar greatly affects the speed and accuracy of a directed dialog speech application. A well-designed grammar matches most of the responses you’d expect from a caller, but also gives the recognition engine a reasonably small and distinct set of options from which to select a match. A good grammar optimizes recognition accuracy and enables the recognition engine to return matches with higher confidence scores.
Improving Grammars with Tuning
By using a set of application reporting and tuning tools to query deployment data logged, we can review and analyze application data to evaluate application performance. Proper tuning requires both tools for data collection and analysis, and expertise to interpret results. As it does for stages throughout grammar development, Diagenix provides both tools and professional service expertise in grammar (and complete application) tuning.
Strategic Partners & Resellers
At Diagenix, we are committed to providing only the highest level of products and services to our customers through our long-standing strategic partnerships and alliances. Our domain expertise and unwavering commitment to a collaborative engagement approach yields the best solution offering in the market today. Be unstoppable and unapologetically efficient with the help of Diagenix.
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