Diagenix SimpleSpeak v2.0 is now available; Making it even easier to create and manage audio files.

        • Voice, Digital, & Security

          Make effortless communication a reality with advanced speech recognition, virtual assistant, and biometric verification, and AI fraud prevention technologies from market leading companies.

        • Packaged Applications

          Our pre-built, feature-rich, lightweight packaged applications offer advanced capabilities without the hassle of a custom engineering that can be deployed in the cloud or on premises in days not weeks.

        • Connectivity

          We are continuously building communication connections into marketing leading products that make it easier for you to take advantage of advanced technologies.

        • Solutions

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Platforms

          Accelerate your omnichannel speech and digital application development and deployment with the latest advancements offered by Nuance MIX, Kore.ai Dialogic and others.

        • Consulting

          Rethink your strategy, optimize your process, and freshen your perspective across your customer service channels with the help of our team of experts.

        • Custom Application Development

          Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.

        • Tuning, Optimization, & Analytics

          Analysis, Tuning, and Optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.

        • Tooling

          Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.

        • Installation & Integration

          Our installation and integration services ensure solutions thrive within your environment and are connected to your back-end systems for optimal performance.

        • Software Engineering

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Maintenance & Support

          All bases stay covered with standard business hours coverage to 24/7 premium support from our experienced team of full stack engineers and technicians.

  • Cloud
  • Partners
  • Resources
  • Support

Tuning, Optimization, & Analytics

A critical step to ensuring that your application is achieving maximum performance is through continual measurement and customer journey analysis and tuning. Our team of experts have both depth and breadth of industry experience in the life cycle and process of capturing, transcribing, and analyzing live caller utterances, application tuning, and performance optimizations to increase usability and to improve the caller experience.

NLU Optimization

Analysis and optimization of an NLU model is a critical and essential step to ensure your application is performing at the high level of understanding available. Our team of engineers are experts with the tools available for each solution we offer to tune and train models, add intents, entities, and sample sentences. We perform a complete analysis, identify key opportunities for improvement, and implement enhancements. This process improvement cycle is continued and measured over time to ensure optimal results.

Utilizing Well Designed Grammars

The complexity of a grammar greatly affects the speed and accuracy of a directed dialog speech application. A well-designed grammar matches most of the responses you’d expect from a caller, but also gives the recognition engine a reasonably small and distinct set of options from which to select a match. A good grammar optimizes recognition accuracy and enables the recognition engine to return matches with higher confidence scores.

Improving Grammars with Tuning

By using a set of application reporting and tuning tools to query deployment data logged, we can review and analyze application data to evaluate application performance. Proper tuning requires both tools for data collection and analysis, and expertise to interpret results. As it does for stages throughout grammar development, Diagenix provides both tools and professional service expertise in grammar (and complete application) tuning.

Strategic Partners & Resellers

At Diagenix, we are committed to providing only the highest level of products and services to our customers through our long-standing strategic partnerships and alliances. Our domain expertise and unwavering commitment to a collaborative engagement approach yields the best solution offering in the market today. Be unstoppable and unapologetically efficient with the help of Diagenix.

Related Resources

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Acquire. Analyze. Act.

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Why Kore.ai XO Platform

Optimize End-to-end Experiences for Business Interactions

Bangor Savings Bank Makes Authentication effortless with Nuance

Using Nuance’s biometric

Related Services

Maintenance & Support

All bases stay covered with standard business hours coverage to 24/7 premium support from our experienced team of full stack engineers and technicians.

Software Engineering

Armed with decades of experience, our team develops enterprise-grade custom components and user-centric software solutions to meet your specific requirements.

Installation & Integration

Our installation and integration services ensure solutions thrive within your environment and are connected to your back-end systems for optimal performance.

Tooling

Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.

Make the Right Choice

Transform the way you communicate with your customers by partnering with Diagenix.

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