Diagenix SimpleSpeak v2.0 is now available; Making it even easier to create and manage audio files.

        • Voice, Digital, & Security

          Make effortless communication a reality with advanced speech recognition, virtual assistant, and biometric verification, and AI fraud prevention technologies from market leading companies.

        • Packaged Applications

          Our pre-built, feature-rich, lightweight packaged applications offer advanced capabilities without the hassle of a custom engineering that can be deployed in the cloud or on premises in days not weeks.

        • Connectivity

          We are continuously building communication connections into marketing leading products that make it easier for you to take advantage of advanced technologies.

        • Solutions

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Platforms

          Accelerate your omnichannel speech and digital application development and deployment with the latest advancements offered by Nuance MIX, Kore.ai Dialogic and others.

        • Consulting

          Rethink your strategy, optimize your process, and freshen your perspective across your customer service channels with the help of our team of experts.

        • Custom Application Development

          Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.

        • Tuning, Optimization, & Analytics

          Analysis, Tuning, and Optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.

        • Tooling

          Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.

        • Installation & Integration

          Our installation and integration services ensure solutions thrive within your environment and are connected to your back-end systems for optimal performance.

        • Software Engineering

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Maintenance & Support

          All bases stay covered with standard business hours coverage to 24/7 premium support from our experienced team of full stack engineers and technicians.

  • Cloud
  • Partners
  • Resources
  • Support

Support

The importance we place on giving you superior support cannot be overstated. We recognize that our strength consists not only of our products, but our service as well. Dedicated, ongoing support helps you maximize your investment in our solutions.

Support Inquiry Form

To submit technical support inquiries and requests directly to our support department, please fill out the form below. All support requests will be acknowledged upon receipt. If you do not receive a confirmation message within 1 day, please contact our support department directly.

You can also visit our support site to manage existing support cases as well as create new tickets.

Customer Portal

Diagenix’s Customer Portal is a 100% cloud based user interface that allows actively enrolled customers the ability to log in and view their Nuance port utilization in real-time on any web compliant device including iPad, iPhone, etc. Accessing the portal is quick and easy—it can be set up and configured within 30 minutes. Once enrolled, the portal provides a user-friendly interface to access copies of maintenance and support certificates, license keys, event notifications, and more.

Available at no cost with an active Maintenance & Support Plan

Reseller View

As a reseller, you can gain total visibility of all your customer’s usage in one central location, allowing you to view your customer’s Revele Port usage at a glance, as well as their M&S Certificates and Nuance License files. View of all your customer’s usage in one central location.

Support Certificates

View and download your current and expired support certificates. A centralized location for all current and expired support certificates.

Nuance Licensing

At a glance view of your Nuance products. View and download your Nuance license files. View Nuance products and download license files.

Revele Port Usage

Enable Revele for daily, weekly, monthly and yearly port utilization statistics.* At a glance port utilization statistics.

Make the Right Choice

Transform the way you communicate with your customers by partnering with Diagenix.

Scroll to Top