Platforms
Today’s AI tooling platforms empower organizations to quickly and easily create and maintain their own enterprise‑grade, omnichannel customer service experiences for IVR, chatbots, and more.
Doing More with Voice, Digital and Chat
Accelerate your omnichannel conversational AI speech and digital application development and deployment with the latest advancements offered from Nuance’s MIX or Kore XO platforms, including harnessing the use of generative AI. For those deployments who need a more traditional VoiceXML software-only media server that can be installed on premise or in your cloud, the Dialogic PowerMedia XMS is a proven choice for supporting VoIP, VoiceXML, and WebRTC applications.
Meet Nuance MIX
Nuance MIX empowers organizations to create advanced conversational experiences for IVR and chatbots using the same market‑leading tools that Nuance uses for design, speech, natural language, dialog, and test combined with Microsoft extensive investment in Co-pilot to kickstart your projects with generative AI. With one tooling platform across the full software development lifecycle, enterprises gain greater control, accelerated development time, and increased business agility. The result is conversational AI that drives business outcomes.Related Resources about Nuance MIX
Nuance MIX Dialog
Design omnichannel, multilanguage conversational interactions effortlessly within a single project.Nuance MIX NLU
Understand what your customer means, not just what they say, with the power of machine learning.Nuance MIX Dashboard
Access the full capabilities of Nuance MIX—from design to build to deploy—in a single dashboard.Power of Mix for Developers
Hear from Nuance expert Nirvana Tikku on why Nuance MIX has the powerful DIY features to help developers create omnichannel applications.
Kore.ai XO
Kore.ai Experience Optimization (XO) Platform is a cloud based conversational AI platform. It offers a unique blend of conversational AI and digital user experience. The low-code platform provides a secure, scalable, and superior end-to-end solution to design, build, train, test, deploy, and manage AI-powered virtual assistants.
Related Resources about Kore.ai XO
Google Contact Center AI
Delight your customers with human-like generative AI powered contact center experiences, lower costs, and free up your human agents’ time. Google Contact Center AI offers natural interactions that redefine the possibilities of AI-powered conversation.
Dialogic
Dialogic’s PowerMedia XMS is a highly scalable, software-only media server that enables standards-based, real-time multimedia communications solutions for IP Multimedia Subsystem (IMS), service provider, enterprise, VoIP, and WebRTC applications on premises or in the cloud. Built on 20+ years of software media processing experience, PowerMedia XMS is trusted by world-class service providers and large enterprises to power millions of rich media sessions.
Strategic Partners & Resellers
At Diagenix, we are committed to providing only the highest level of products and services to our customers through our long-standing strategic partnerships and alliances. Our domain expertise and unwavering commitment to a collaborative engagement approach yields the best solution offering in the market today. Be unstoppable and unapologetically efficient with the help of Diagenix.
Related Resources
Kore.ai VA Platform Architecture Guide
Own the conversation
Top 10 reasons to use Nuance MIX for Conversational AI applications.
Kore.ai Voice Capabilities
Making it Easier to Connect Enterprise Systems, IVAs, and..
Related Products
Voice, Digital, & Security Technologies
Make effortless communication a reality with advanced speech recognition, virtual assistant, and biometric verification, and AI fraud prevention technologies from market leading companies.
Solutions
Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.
Packaged Applications
Our pre-built, feature-rich, lightweight packaged applications offer advanced capabilities without the hassle of custom engineering and can be deployed in the cloud or on-premises in just days.
Make the Right Choice
Transform the way you communicate with your customers by partnering with Diagenix.