Our Products
Connectivity is the root of all fulfillment, in life and in work. At Diagenix, we are in the business of bridging these gaps and forging bonds between people, process, and technology. As a full spectrum IVR and speech solution provider, we leverage the power of standards-based technologies and a powerful services platform to enable businesses to extend their reach far beyond their four walls.
The Tools You Need
Our innovative products make the world a smaller, more accessible place by expanding the reach of information. As a full spectrum IVR and speech solution provider, our industry-leading products serve as the power source behind achieving your strategic business goals.
ASR & TTS Technologies
On-premises based ASR and TTS is available to power your battle tested IVR’s with flexible Perpetual, Term or Subscription licensing all backed by Diagenix Professional Services and M&S.
Connectivity
Utilize marketing leading products such as Dialogic XMS, Twilio Edge or Diagenix Gatekeeper Assist to jump start your integrations.
Conversational & Generative AI
Create intelligent and secure conversational experiences that extend your self-service capabilities into a truly unified omnichannel customer experience.
Solutions
Reduce costs, improve operational efficiencies, and increase customer satisfaction while preventing fraud and improving communication awareness by proactively sending customers relevant information and more.
Packaged Applications
Our pre-built, feature-rich, lightweight packaged applications offer advanced capabilities without the hassle of custom engineering.The Right Choice
Consulting
Rethink your strategy, optimize your process, and freshen your perspective across your customer service channels with the help of our team of experts.
Application & Development
Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.
Optimization & Analytics
Analysis, Tuning, and Optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.
Installation & Integration
Our installation and integration services ensure solutions thrive within your environment and are connected to your back-end systems for optimal performance.
Software Engineering
Armed with decades of experience, our team develops enterprise-grade custom components and user-centric software solutions to meet your specific requirements.
Maintenance & Support
All bases stay covered with premium support during business hours to 24/7 with our experienced technical support team.
Consulting
Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.
Explore Our Solutions
When it comes to our services, we are driven by vision and powered by results. Diagenix combines deep discovery, streamlined processes, and seamless collaboration to deliver high-quality outcomes.
Standards-Based Voice Application Development
Speech and IVR applications that will work with your existing infrastructure or with ours.
Flexible Integration Options
We can interface to any environment—quickly and effectively.
Hosted or On-Premise Solutions
Try-before-you-buy with our hosting services or upgrade your legacy IVR with our open VoiceXML and CCXML Platforms.
World Class Support
24/7 support with direct access to application engineers and dedicated account representatives.
Make the Right Choice
Are you ready to revolutionize your customer interactions and streamline your business processes?Transform the way you communicate with your customers by partnering with Diagenix.