Diagenix SimpleSpeak v2.0 is now available; Making it even easier to create and manage audio files.

        • Voice, Digital, & Security

          Make effortless communication a reality with advanced speech recognition, virtual assistant, and biometric verification, and AI fraud prevention technologies from market leading companies.

        • Packaged Applications

          Our pre-built, feature-rich, lightweight packaged applications offer advanced capabilities without the hassle of a custom engineering that can be deployed in the cloud or on premises in days not weeks.

        • Connectivity

          We are continuously building communication connections into marketing leading products that make it easier for you to take advantage of advanced technologies.

        • Solutions

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Platforms

          Accelerate your omnichannel speech and digital application development and deployment with the latest advancements offered by Nuance MIX, Kore.ai Dialogic and others.

        • Consulting

          Rethink your strategy, optimize your process, and freshen your perspective across your customer service channels with the help of our team of experts.

        • Custom Application Development

          Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.

        • Tuning, Optimization, & Analytics

          Analysis, Tuning, and Optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.

        • Tooling

          Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.

        • Installation & Integration

          Our installation and integration services ensure solutions thrive within your environment and are connected to your back-end systems for optimal performance.

        • Software Engineering

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Maintenance & Support

          All bases stay covered with standard business hours coverage to 24/7 premium support from our experienced team of full stack engineers and technicians.

  • Cloud
  • Partners
  • Resources
  • Support
By /
All Resources

Fight Fraud and Streamline CX in Every Channel

The growth of omnichannel engagement should be great news for your brand and your customers. They get more convenient services and support, and you get to drive down your contact center costs with enhanced self-service, not to mention the revenue increase from new cross-sell and upsell opportunities.

But it’s not just legitimate customers who are taking advantage of omnichannel.

More channels for your customers also means more opportunities for fraudsters. A wide variety of touchpoints gives them a broader environment to mine for personal information, set up fake accounts and take over genuine ones, make fraudulent purchases or transactions, and socially engineer agents. And if all your channels aren’t connected and secured properly, it’s easier for fraudsters to cover their tracks by jumping between different touchpoints and hiding their paper trail.

How can you give customers a consistent, friction-free experience across every touchpoint while protecting their accounts and your business from criminals?

Access this Resource

Scroll to Top