All Resources Microsoft’s acquisition of Nuance has once again put inflexible licensing in the spotlight. Customers who had invested in on-premises perpetual software licenses have been told that it’s no longer an option and to expand they must purchase TERM licenses. Access this Resource First Name Last Name Email Address Company Name Submit
All Resources Kor.ai offers the only conversation AI platform currently available in the market that supports the entire virtual assistant development lifecycle – including designing, building, training, testing and deployment. Get the Resource
All Resources With the aim to facilitate better handling of member queries, the Florida Blue team developed a visual IVR assistant using Kore.ai’s Experience Optimization (XO) platform. Here’s how it works: A conversational IVR system picks up member calls. If the request is for an ID card or claim form fill support, the IVR system …
All Resources Public Service Credit Union is a community credit union with 15 locations in the Metro Detroit Area. It is a full-service financial institution dedicated to serving members since 1952. To find the right fit, the PSCU team researched a number of vendors that offered conversational AI-powered solutions. As the limited budget was …
All Resources Kore.ai Experience Optimization (XO) Platform offers voice capabilities for enterprises to offer the best services to their customers. The intelligent virtual assistants (IVA) and solutions built using the XO Platform offer conversational IVR. SmartAssist end-to-end CCaaS solution developed on the XO Platform lets enterprises enhance their conversations with their customers. Access this Resource …
All Resources The Kore.ai Experience Optimization (XO) Platform provides a comprehensive integration framework that reduces operational complexity and allows you to connect your intelligent virtual assistant (IVA) to virtually any enterprise system seamlessly. It enables the transfer of data between apps easily. An average enterprise uses 50+ apps and systems. Web services (APIs) provide a …
All Resources Before using Kore.ai, Nova KBM was using an integrated contact center platform with a simple chat feature. However, as the processes weren’t completely automated, most of the automated chats were still transferred to the agents. Their vision was to look for a solution that could enable complete automation of the contact center chat …
All Resources The challenge of showing customers you trust them Bangor Savings Bank is a state-chartered bank operating in Maine and New Hampshire that’s built a strong reputation for delivering convenient banking experiences for its 250,000 customers. Its internal contact center team means the bank can deliver personal, human services to all its customers—no matter …
Bangor Savings Bank Makes Authentication effortless with Nuance Read More »
All Resources These earlier attempts at allowing humans to “converse” with computers left a lot to be desired. Conversations with older IVR systems had to follow the strict structured rules that often led users to a dead end and frustration. But this technology has evolved and barely resembles systems of the past. Modern conversational AI …
All Resources Customer service has traditionally been reactive—customers contact you with an inquiry and you give them an answer. But waiting for customers to come to you frustrates them as they try multiple channels to resolve their issue, which reduces satisfaction and loyalty. And it increases costs because customers so often end up calling the …
