All Resources Spoken interactions are extraordinarily powerful. At their best, they let your customers express themselves with freedom. And they allow your brand to respond in kind. That’s why leading brands are reimagining their voice experiences—and driving new levels of efficiency, revenue, and customer satisfaction. It’s all too easy to see your voice experience as …
All Resources Upon implementing the no-code Kore.ai XO Platform, the Bank was able to instantly automate numerous routine actions like onboarding, ticket management, and password reset. The implementation consisted of a virtual assistant pre-trained with 100+ common IT support tasks, developed and deployed as a front-facing self-service option on the internal web portal. The visual …
All Resources Customers expect you to protect them, and the brands that offer the highest levels of protection will build the highest levels of customer trust and loyalty. But fraudsters move fast, as we’ve seen with the rapid rise of banking trojans—malware bots that infect a victim’s device and grant access to all their personal …
Two-factor Authentication is Broken. Let’s Fix it. Read More »
All Resources This white paper is intended to educate technical audiences on the ‘why’, ‘what’, and ‘how’ of a new end-to-end Deep Neural Networks (DNN) based ASR engine from LumenVox. • Why LumenVox made this investment is key to see the value of adopting the new engine• What we created will expand your thinking as …
LumenVox, Deep Neural Networks in Speech Recognition Read More »
All Resources Post Office Ltd., the UK’s leading retail postal service company, offers a wide range of home broadband and phone services. The company’s Telecoms division contact centre receives hundreds of different queries every day—from sales and billing to installation and technical support. Previously, all cases were handled by human agents using either phone or …
Post Office Ltd. Delivers superior customer experience Read More »
All Resources An estimated 110 million Americans are already using voice-enabled virtual assistants to accomplish basic day-to-day tasks, and that number is growing every year. As these tools become ingrained into peoples’ daily lives, voice interfaces powered by conversational AI will become the preferred way for many customers to interact with businesses, including financial institutions …
All Resources The LumenVox approach uses this VAD technology in both human speech detection as well as machine tone detection algorithms to filter out sounds that are not determined to be human speech or generated tones. This white paper is intended for sales engineers, account managers, project managers, and other decision makers who have an …
All Resources There’s no doubt that chatbots and virtual assistants can help any retail brand deliver stand-out shopping experiences. But it’s not as easy as spinning up a basic bot and letting it loose on your customers. First, you need to know what you want to achieve, what purchases, shopping recommendations, and order status/returns inquiries …
Nuance details 11 Reasons why Retail chatbots fail and how to fix them Read More »
All Resources Technology leaders are challenged by the business to deliver the conversational experiences their customers demand—and do it fast. They can’t be constrained by vendors’ timelines (and they don’t want to have to call a vendor every time they need to make a change). And only a handful of organizations can afford to build …
All Resources Whether it’s federal, state or local agencies, fraud is on the rise across citizen-facing interaction channels. But experts agree: The contact center may be the most vulnerable channel that represents an easier target for thieves. A closer look Imagine you manage the contact center for a public employee pension agency. Your highly …
Fraud in Government Contact Center and Digital Channels Read More »
