Virginia Credit Union delights members with secure account access

As a credit union, the member experience drives everything VACU does, and new ideas about how to better serve members and make the banking experience even more frictionless are always considered—with a careful eye on using credit union resources wisely on behalf of the membership.

VACU cares deeply about the safety and security of its members. Ensuring secure access to accounts is critical, and VACU determined that its agent-driven authentication processes required too much time and relied on easily found information. At the same time, members said it was difficult to remember answers to complex, knowledge-based security questions. VACU wanted to improve this process, going beyond traditional methods like passwords, PINs, and other knowledge-based factors to offer an easier, faster, yet still highly secure authentication.