All Resources With the aim to facilitate better handling of member queries, the Florida Blue team developed a visual IVR assistant using Kore.ai’s Experience Optimization (XO) platform. Here’s how it works: A conversational IVR system picks up member calls. If the request is for an ID card or claim form fill support, the IVR system …
All Resources Public Service Credit Union is a community credit union with 15 locations in the Metro Detroit Area. It is a full-service financial institution dedicated to serving members since 1952. To find the right fit, the PSCU team researched a number of vendors that offered conversational AI-powered solutions. As the limited budget was …
All Resources Before using Kore.ai, Nova KBM was using an integrated contact center platform with a simple chat feature. However, as the processes weren’t completely automated, most of the automated chats were still transferred to the agents. Their vision was to look for a solution that could enable complete automation of the contact center chat …
All Resources The challenge of showing customers you trust them Bangor Savings Bank is a state-chartered bank operating in Maine and New Hampshire that’s built a strong reputation for delivering convenient banking experiences for its 250,000 customers. Its internal contact center team means the bank can deliver personal, human services to all its customers—no matter …
Bangor Savings Bank Makes Authentication effortless with Nuance Read More »
All Resources Upon implementing the no-code Kore.ai XO Platform, the Bank was able to instantly automate numerous routine actions like onboarding, ticket management, and password reset. The implementation consisted of a virtual assistant pre-trained with 100+ common IT support tasks, developed and deployed as a front-facing self-service option on the internal web portal. The visual …
All Resources Post Office Ltd., the UK’s leading retail postal service company, offers a wide range of home broadband and phone services. The company’s Telecoms division contact centre receives hundreds of different queries every day—from sales and billing to installation and technical support. Previously, all cases were handled by human agents using either phone or …
Post Office Ltd. Delivers superior customer experience Read More »
All Resources As a credit union, the member experience drives everything VACU does, and new ideas about how to better serve members and make the banking experience even more frictionless are always considered—with a careful eye on using credit union resources wisely on behalf of the membership. VACU cares deeply about the safety and security …
Virginia Credit Union delights members with secure account access Read More »
