Diagenix SimpleSpeak v2.0 is now available; Making it even easier to create and manage audio files.

        • Voice, Digital, & Security

          Make effortless communication a reality with advanced speech recognition, virtual assistant, and biometric verification, and AI fraud prevention technologies from market leading companies.

        • Packaged Applications

          Our pre-built, feature-rich, lightweight packaged applications offer advanced capabilities without the hassle of a custom engineering that can be deployed in the cloud or on premises in days not weeks.

        • Connectivity

          We are continuously building communication connections into marketing leading products that make it easier for you to take advantage of advanced technologies.

        • Solutions

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Platforms

          Accelerate your omnichannel speech and digital application development and deployment with the latest advancements offered by Nuance MIX, Kore.ai Dialogic and others.

        • Consulting

          Rethink your strategy, optimize your process, and freshen your perspective across your customer service channels with the help of our team of experts.

        • Custom Application Development

          Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.

        • Tuning, Optimization, & Analytics

          Analysis, Tuning, and Optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.

        • Tooling

          Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.

        • Installation & Integration

          Our installation and integration services ensure solutions thrive within your environment and are connected to your back-end systems for optimal performance.

        • Software Engineering

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Maintenance & Support

          All bases stay covered with standard business hours coverage to 24/7 premium support from our experienced team of full stack engineers and technicians.

  • Cloud
  • Partners
  • Resources
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Whitepaper

Kore.ai Improve Self-Service CX

All Resources At Kore.ai, our banking customers and partners have been telling us about challenges with their existing call center operating model. The pre-pandemic and post-pandemic fact remains that interactive voice response (IVR) technologies have never quite delighted customers or offered a natural conversation-like experience! Most IVR chatbots rely entirely on identification of keywords or …

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Kore.ai Conversational AI 101

All Resources These earlier attempts at allowing humans to “converse” with computers left a lot to be desired. Conversations with older IVR systems had to follow the strict structured rules that often led users to a dead end and frustration. But this technology has evolved and barely resembles systems of the past. Modern conversational AI …

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Make the First Move

All Resources Customer service has traditionally been reactive—customers contact you with an inquiry and you give them an answer. But waiting for customers to come to you frustrates them as they try multiple channels to resolve their issue, which reduces satisfaction and loyalty. And it increases costs because customers so often end up calling the …

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Voice Reimagined

All Resources Spoken interactions are extraordinarily powerful. At their best, they let your customers express themselves with freedom. And they allow your brand to respond in kind. That’s why leading brands are reimagining their voice experiences—and driving new levels of efficiency, revenue, and customer satisfaction. It’s all too easy to see your voice experience as …

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Banking on Conversational AI

All Resources An estimated 110 million Americans are already using voice-enabled virtual assistants to accomplish basic day-to-day tasks, and that number is growing every year. As these tools become ingrained into peoples’ daily lives, voice interfaces powered by conversational AI will become the preferred way for many customers to interact with businesses, including financial institutions …

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Nuance details 11 Reasons why Retail chatbots fail and how to fix them

All Resources There’s no doubt that chatbots and virtual assistants can help any retail brand deliver stand-out shopping experiences. But it’s not as easy as spinning up a basic bot and letting it loose on your customers. First, you need to know what you want to achieve, what purchases, shopping recommendations, and order status/returns inquiries …

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Nuance MIX

All Resources Technology leaders are challenged by the business to deliver the conversational experiences their customers demand—and do it fast. They can’t be constrained by vendors’ timelines (and they don’t want to have to call a vendor every time they need to make a change). And only a handful of organizations can afford to build …

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