All Resources At Kore.ai, our banking customers and partners have been telling us about challenges with their existing call center operating model. The pre-pandemic and post-pandemic fact remains that interactive voice response (IVR) technologies have never quite delighted customers or offered a natural conversation-like experience! Most IVR chatbots rely entirely on identification of keywords or …
All Resources If you are using Automatic Speech Recognition (ASR) in your business, you have undoubtedly seen the strong push of Big Tech into the industry. Amazon, Google, and now Microsoft all have major stakes in voice recognition and transcription software. This ebook reviews each of the ASR offerings to help you choose the best …
All Resources These earlier attempts at allowing humans to “converse” with computers left a lot to be desired. Conversations with older IVR systems had to follow the strict structured rules that often led users to a dead end and frustration. But this technology has evolved and barely resembles systems of the past. Modern conversational AI …
All Resources Customer service has traditionally been reactive—customers contact you with an inquiry and you give them an answer. But waiting for customers to come to you frustrates them as they try multiple channels to resolve their issue, which reduces satisfaction and loyalty. And it increases costs because customers so often end up calling the …
All Resources Spoken interactions are extraordinarily powerful. At their best, they let your customers express themselves with freedom. And they allow your brand to respond in kind. That’s why leading brands are reimagining their voice experiences—and driving new levels of efficiency, revenue, and customer satisfaction. It’s all too easy to see your voice experience as …
All Resources This white paper is intended to educate technical audiences on the ‘why’, ‘what’, and ‘how’ of a new end-to-end Deep Neural Networks (DNN) based ASR engine from LumenVox. • Why LumenVox made this investment is key to see the value of adopting the new engine• What we created will expand your thinking as …
LumenVox, Deep Neural Networks in Speech Recognition Read More »
All Resources An estimated 110 million Americans are already using voice-enabled virtual assistants to accomplish basic day-to-day tasks, and that number is growing every year. As these tools become ingrained into peoples’ daily lives, voice interfaces powered by conversational AI will become the preferred way for many customers to interact with businesses, including financial institutions …
All Resources The LumenVox approach uses this VAD technology in both human speech detection as well as machine tone detection algorithms to filter out sounds that are not determined to be human speech or generated tones. This white paper is intended for sales engineers, account managers, project managers, and other decision makers who have an …
All Resources There’s no doubt that chatbots and virtual assistants can help any retail brand deliver stand-out shopping experiences. But it’s not as easy as spinning up a basic bot and letting it loose on your customers. First, you need to know what you want to achieve, what purchases, shopping recommendations, and order status/returns inquiries …
Nuance details 11 Reasons why Retail chatbots fail and how to fix them Read More »
All Resources Technology leaders are challenged by the business to deliver the conversational experiences their customers demand—and do it fast. They can’t be constrained by vendors’ timelines (and they don’t want to have to call a vendor every time they need to make a change). And only a handful of organizations can afford to build …
