Custom Application Development
Our Process
We couple a highly skilled staff of engineers with years of experience to rapidly produce high-quality, full-featured natural language understanding voice and digital bots and conversational IVR applications on many of the leading omnichannel platforms. Our custom applications are tailored to meet your specific requirements and are built with industry standard best practices and much more.
Our Approach
Diagenix gets your custom application development project up and running in 5 steps.
Once your custom application is up and running, we proactively monitor and provide usability feedback to ensure you are getting the most out of your investment. Tuning services are also provided to further improve the caller experience and overall retention rates.
Our team develops a high-level happy path design including the identification of all back-end dependencies which are shared and collectively collaborated on before moving onto the next step.
We develop the application(s) on the customers chosen platform (both happy and sad paths) and create and test all back-end application integrations. We perform component unit testing (CUT) of all application call flows and perform NLP and ML to continuously train and test the applications.
We work with the customer to perform user acceptance testing (UAT), provide reporting, utterance, and usage statistics and address any unforeseen deficiencies and bugs during the entire UAT cycle until customer sign-off.
We deploy the applications into the production environment.
Our Staff of Engineers
Diagenix custom application development services cover a wide range of application development disciplines such as: Conversational AI, Natural Language Understanding, Generative AI, Call Steering, Virtual Assistants, Chat Bots, SMS, and Traditional Directed Dialog IVR.
For those more traditional IVR application projects, our team has extensive experience with VoiceXML and CCXML development, Twilo, UCCX Script Editor development, and CVP development.
Why Diagenix?
For over 30 years, we helped companies continuously improve their customer experience, business practices and technology, through our collaborative and invested approach by delivering the best solutions in the market with the right mix of applications, customization and optimization services, technical support and managed services. We are self-service specialists—it’s who we are! Our passion is to engage and inspire our customers and partners each and every day. Our goal is simple: to always deliver more than what is expected with the highest level of quality and professionalism.
Strategic Partners & Resellers
At Diagenix, we are committed to providing only the highest level of products and services to our customers through our long-standing strategic partnerships and alliances. Our domain expertise and unwavering commitment to a collaborative engagement approach yields the best solution offering in the market today. Be unstoppable and unapologetically efficient with the help of Diagenix.
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Maintenance & Support
All bases stay covered with standard business hours coverage to 24/7 premium support from our experienced team of full stack engineers and technicians.
Optimization & Analytics
Analysis, tuning, and optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.
Installation & Integration
Our installation and integration services ensure solutions thrive within your environment and are connected to your back-end systems for optimal performance.
Tooling
Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.
Make the Right Choice
Transform the way you communicate with your customers by partnering with Diagenix.