Diagenix SimpleSpeak v2.0 is now available; Making it even easier to create and manage audio files.

        • Voice, Digital, & Security

          Make effortless communication a reality with advanced speech recognition, virtual assistant, and biometric verification, and AI fraud prevention technologies from market leading companies.

        • Packaged Applications

          Our pre-built, feature-rich, lightweight packaged applications offer advanced capabilities without the hassle of a custom engineering that can be deployed in the cloud or on premises in days not weeks.

        • Connectivity

          We are continuously building communication connections into marketing leading products that make it easier for you to take advantage of advanced technologies.

        • Solutions

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Platforms

          Accelerate your omnichannel speech and digital application development and deployment with the latest advancements offered by Nuance MIX, Kore.ai Dialogic and others.

        • Consulting

          Rethink your strategy, optimize your process, and freshen your perspective across your customer service channels with the help of our team of experts.

        • Custom Application Development

          Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.

        • Tuning, Optimization, & Analytics

          Analysis, Tuning, and Optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.

        • Tooling

          Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.

        • Installation & Integration

          Our installation and integration services ensure solutions thrive within your environment and are connected to your back-end systems for optimal performance.

        • Software Engineering

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Maintenance & Support

          All bases stay covered with standard business hours coverage to 24/7 premium support from our experienced team of full stack engineers and technicians.

  • Cloud
  • Partners
  • Resources
  • Support

Tooling

Boost productivity, reduce time-to-market, and create engaging customer service solutions with the right application development tools and best practices.

Turning Ideas Into Exceptional Application

Selecting the right tools for any job is important. Knowing how to utilize the tools to its fullest potential is where we come in. We have expertise in developing voice, digital, and SMS applications using many of the most advanced tools on the market today such as the following: Nuance MIX, Twilio, Google Dialog Flow, Kore.ai XO, Cisco Script Editor, Genesys Flow Designer, and VoiceXML.

Feature Tooling - Nuance MIX

Nuance MIX is an enterprise-grade software as a service (SaaS) platform that helps you create advanced conversational experiences for your customers. Nuance MIX supports the whole software development lifecycle and goes beyond developers and speech scientists. It allows the whole team including business stakeholders, testers, and Q&A to work within the same tool and accelerate time to market.

Generative AI capability #1

Build a bot with Builder, a Copilot feature, simply by describing the bot’s functionality in plain English. No expertise in application design or baseline data is required, enabling anyone interested in innovating to get up and running in minutes.

Generative AI capability #2

Answer questions a user might ask that your bot wasn’t designed to handle, simply by providing a link to your existing content. Answers, a Copilot feature, returns well-formed answers based on the specified URL by using Bing Search, GPT, and content moderation.

GPT-powered capabilities in MIX

Build a bot with Builder, a Copilot feature, simply by describing the bot’s functionality in plain English. No expertise in application design or baseline data is required, enabling anyone interested in innovating to get up and running in minutes.

Recognizer as a Services in MIX

The Nuance Recognizer as a Service offering takes the constrained speech recognition engine powering many of today’s traditional interactive voice response (“IVR”) applications and hosts it on the Nuance Cloud as an API-accessible SaaS service. Customers will be able to take existing SRGS-based constrained vocabularies (“grammars”) and reutilize them on the hosted service, providing investment protection for those who have spent considerable financial and personal resources building and tuning grammars and seeking to transition into a cloud-based environment. Furthermore, NRaaS augments Nuance’s Speech-to-Text (“STT”) capabilities with higher performance and efficiency against alphanumeric recognition and DTMF signals as well as power traditional use cases such as directed dialog-based routing within applications.

Nuance Mix Builder Demo

Strategic Partners & Resellers

At Diagenix, we are committed to providing only the highest level of products and services to our customers through our long-standing strategic partnerships and alliances. Our domain expertise and unwavering commitment to a collaborative engagement approach yields the best solution offering in the market today. Be unstoppable and unapologetically efficient with the help of Diagenix.

Related Resources

Kore.ai XO vs. Microsoft Copilot Studio

A brief capability comparison.

Kore.ai XO Platform

A complete guide

Nuance MIX Dialog

Design omnichannel, multilanguage conversational

Nuance MIX

Do Conversational AI your way with Nuance MIX

Related Services

Consulting

Rethink your strategy, optimize your process, and freshen your perspective across your customer service channels with the help of our team of experts. 

Application & Development

Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.

Optimization & Analytics

Analysis, Tuning, and Optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time. 

Software Engineering

Armed with decades of experience, our team develops enterprise-grade custom components and user-centric software solutions to meet your specific requirements.

Make the Right Choice

Transform the way you communicate with your customers by partnering with Diagenix.

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